Each online store should have a described procedure in the case of returns and complaints, so that the customer making the purchase has clarity as to how to proceed in the event of withdrawal from the contract or complaint of the purchased goods.
Example:
Submitting a complaint
In order to make a complaint, follow the steps below:
1. Return / complaint form
Fill in the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and the reason for the complaint, date of purchase and the occurrence of the defect.
2. Returning the product
When submitting a complaint, please send the product back with all its accessories and a copy of the purchase invoice.
3. Shipping
The advertised product should be sent to the following address:
Attention! You can also contact our Customer Service Office, then we will pick up the advertised product from you.
Return
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product / products:
To the package with the statement and the returned product / products, also include all accessories received with them and a receipt or invoice.
